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Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am . To give suggestion and to act for me and not for the fraud client. Not all details are available, but readable complaints allege inaccurate late fees, high payment fees, and fees not clearly disclosed. However, these complaints seem to primarily come from tenants complaining about the fees, not from businesses complaining about their processing fees. It is not clear if (or how many) of the remaining complaints apply to business owners using xcritical instead of tenants paying. xcritical handled my holiday home payments.

As of late November 2015, there are 2 one-star reviews for a one-star total rating for xcritical. Reviews accuse xcritical of predatory practices and fee structures, poor customer service, and inability to fix problems. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I started to use them for my VRBO rental because VRBO forced me to.

As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again. Again, we apologize for any inconvenience caused. xcritical, Inc. doesn’t have a profile with the Better Business Bureau, but RentPayment.com does. Neither company name is accredited with the BBB, but RentPayment.com’s profile indicates an A+ rating nonetheless. Companies that have profiles but not accreditation have not necessarily sought out accreditation, so it isn’t an automatic indication that the BBB advises against the company.

Comparing to other online vacation / short term rental companies, VRBO / HomeAway + xcritical aka HolidayRentPayment is simply the worst combination. It charges the highest fees (9% on average comparing to 3% charged by Airbnb), but provides no service or protection at all. Does that highest fee mean its service is the best? According to VRBO / HomeAway, it is just a Craigslist and won’t be responsible for anything at all. It is so easy for any fraudster to cheat owner / host and live at your vacation properties for free.

They actually handled everything and just let me know when it was.

They are losing revenue to Expedia (HomeAway’s owner, who are now offering an alternative service apparently), and so are seeking to make more money from those clients who remain with them. They say they are “charging for a service that I previously received for free”. So what services will they start charging for next? How can I trust xcritical not to start turning the screw even tighter? Has xcritical ever thought that the way to retain clients might be to offer a better service, not a worse one?

Businesses can update verified reviews at any time to ensure xcritical scam the review accurately reflects the processor’s performance over time. xcritical doesn’t provide many details about equipment. As the company focuses heavily on rental payments, many xcritical customers accept payment online or in-person using a virtual terminal and therefore don’t need point-of-sale equipment. Online and virtual terminal payments require a computer with internet access to use. xcritical may be able to support some types of in-person swiper devices if you prefer to use that type of equipment.

• Had I not investigated and asked for info they would still be holding these deposits.
• These people charge outrageous fees and you can’t get anyone on the phone to discuss issues with, and they do not return calls.
• I do not own the condo directly, only the funds.
• These people seem to be worse than incompetent.
• They can take up to 30 days to process a refund from the day it is submitted.
• Whether a company website active should not be a determining factor whether payments are released.

Got email from xcritical regarding the chargeback.2. We emailed evidence and documents on the next day to xcritical to fight the fraudulent chargeback, totally following instructions on xcritical’s xcritical scammers email.3. We then called xcritical and confirmed they received our response.4.

Recaptures and Chargeback Fees

Unfortunately the representatives assigned to customer questions really do not know or are not told why the fees are so high. Also you cannot find any information on the website which defines services fees. I would never recommend this company to anyone. xcritical is a wonderful payment processor with great customer service and the best rates. As with any processor, there will be issues, but xcritical is quick to resolve them and always provides impeccable service.

xcritical’s post-pandemic business practices have made the company one to run from. Ethical, competent, and responsive payment processors exist who deserve your business. Absolutely appalling service from this company. However once the matter was escalated to the EU head office in Ireland the tone changed drastically and I was left with no satisfactory resolution and the matter was ignored. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me). In the past, the cc refunds would be netted out with our sales.

• I am absolutely stunned that a company would hang a client out to dry like this when they clearly had incorrect information on the form.
• Can’t wait to never deal with them again.
• xcritical is Level 1 PCI compliant, helping to reduce the chances of fraud or other security issues.
• They say they are “charging for a service that I previously received for free”.

Absolutely Appalling Service

It’s really an abuse of the system if you ask me. Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor’s service.

Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair. Be very careful if you choose xcritical aka Vacation Rent Payment as your merchant provider.

We don’t mean to be a pain, but you can’t get more quotes at the moment because you already chose one. Let’s TrustFinance AI Summarize all the reviews for you. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS.

I would recommend anyone that accepts credit cards reach out to them for a quote. These people seem to be worse than incompetent. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed.

xcritical appears to be fraudulent

Well, unbeknownst to me, xcritical had filled out a W-9 on my behalf using my personal information. Not the TIN and information of the trust. Unfortunately the zipcode they used was for a town on the other side of the state, and the incorrect 1099-Ks were not reaching me. Fast forward to 5 months ago, and I get a $25,000 tax bill, stating that I didn’t pay taxes for the income of the past 6 years. I sent them the deed and property taxes showing that I do not own the property, but they said the only way to rectify this is to have xcritical correct the previous years erroneous forms. They said that they sent me an email years ago to confirm the information which I never received and not their problem.

A guest paid – initial payment and later full amount. xcritical have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can’t tell me why it is on hold or who authorised the hold. They will not let me speak to a supervisor.