Okcoin Reviews Read Customer Service Reviews of okcoin com 8 of 62

One reason could be that you purchased the LUNA with the precredited funds we provide while the deposit from your bank processes and the deposit ultimately failed. This would result in any assets you purchased to be returned to us. We recommend getting in touch with your bank and asking why they denied your deposit onto the platform. If you have any questions, please send us a direct message on Twitter @okcoinhelpdesk and we’d be more than happy to help. Account safety is one of our top priorities and our risk team has a multitude of security measures in place to ensure the integrity of the funds. If your account is suspended, you may have been flagged by our security system.

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That being said, we definitely want to provide you with answers for your questions and can be reached directly on Twitter @okcoinhelpdesk for expedited support. Hi Enrique, thanks for reaching out with your review. We never remove assets from our user’s profiles without specific reason.

Deposits and withdrawals

We apologize for how the change was communicated and we will be clearer in the future. As for trading pairs, we have the USDT/USDC pair available on the website. If you have any questions or further feedback, feel free to send us a message on Twitter @okcoin. According to a joint statement by the U.S.

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We’re sorry to hear that you weren’t able to get ahold of our customer service team for a solution and we’d be happy to get you connected with our escalations team. Please kindly send us a direct message on Twitter @okcoinhelpdesk and they’ll be able to provide you with expedited support through there. Hi Fabian, thanks for taking the time to detail your experience. We value account security very highly and have several safety protocols in place to ensure the integrity of the accounts on our platform. One of these protocols is a ten business day hold on newly deposited fiat or purchased crypto before withdrawals become available. We understand that this can be frustrating, but the more you use the platform, the shorter this time period usually becomes.

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We would be happy to help walk you through the steps for withdrawing your assets. Please reach out to us with a direct message on our Twitter @okcoin and we can assist from there. Hi Salvatore, thank you for providing this feedback. We’d be more than happy to help guide you through our platform’s features and assist getting you the support you require. Please reach out to us on Twitter with a direct message to @okcoin and we can work on a solution to any problems you’re experiencing.

• If you have any questions, please send us a direct message on Twitter @okcoin and we’d be happy to answer them.
• One reason could be that you purchased the LUNA with the precredited funds we provide while the deposit from your bank processes and the deposit ultimately failed.
• And why should they need sensitive information when I want to delete my account.
• Like most other exchanges, there is a minimum amount of crypto required to make withdrawals.

Our top priority is account security and we take many measures to ensure the integrity of the funds on our platform. Hi Stielf, thanks for reaching out with your review. Hi Nikita, thanks for reaching out. This sounds like an individual account issue rather than a problem with the platform. If you send a quick direct message to @okcoinhelpdesk on Twitter, our customer service team would be happy to help you with your withdrawal. One reason could be that you purchased the MIA with the precredited funds we provide while the deposit from your bank processes and the deposit ultimately failed.

This is a terrible company stay away or you will lose your money. Report to ROSE LANE GP if you want to get a refund. Okcoin just gave up on all of Canada as a result. 2) Trading Pairs do NOT include USDT or USDC, they’re all with USD.

The web app automatically takes a photo of half your blurry ID before you can line it up, requiring many many attempts to get a decent photo. Then rejected repeatedly without explanation. Frustrating having to wait 10 days after buying every time. Verified members should be able to withdraw within a few days not 10.

There was always some nuance or problem when it came to withdrawals or getting assets out of okcoin. I have been trying to get my Terra Luna for 3 months and okcoin review there was always a problem, either the sms verification won’t send or mobile call confirmation won’t work. It is not an individual issue, changing my phone didn’t help. Customer service does nothing but sugarcoating the problem. Please reach out to us on Twitter @okcoin with a direct message and we would be happy to escalate this issue. Always looking for the customers best interest and may i say regulated.

• Can’t say that for some other large exchanges out there.
• We recommend getting in touch with your bank and asking why they denied your deposit onto the platform.
• To make crypto investing and trading more accessible to all individuals and institutions around the world.

Great job and I will be a long customer for you. Despite its success as a trading platform, Okcoin has not been immune to the downturn of bitcoin value in late 2022 and early 23. After Miamicoin and NYCCoin experienced a bout of low liquidity, Okcoin was forced to suspend their trade. Despite some of its hosted currencies experiencing a downturn, Okcoin continues to invest in NFT bodies and Web 3.0 organizations, indicating its continued robustness. They stole my coins, told me to “verfiy” my identity so I can withdraw them, but the site won’t allow me to proceed with the identify process.

However, the more you use the platform, the shorter this waiting period usually becomes. If you have any questions, please don’t hesitate to send us a direct message on Twitter @okcoinhelpdesk and we’d be more than happy to help. Hi Emir, thanks for providing this feedback. There can be up to a 10 business day hold before deposited funds and cryptocurrency bought with those funds become available for withdrawal. If you have any questions, please send us a direct message on Twitter @okcoin and we’d be happy to answer them.

OKCoin blocks withdrawals of smaller amounts of crypto. Recommend using a more user-friendly trading platform. Verification can help ensure real people are writing the reviews you read on Trustpilot. We use dedicated people and clever technology to safeguard our platform.

Its a damn scam.most people say 3-4 business days because thats all it takes. They said it takes 10 business days to clear. Hi Claudio, thank you for taking the time to reach out. We do not remove funds from our customer’s accounts without cause. For example, it is possible that you purchased some cryptocurrency using the pre-credited we provide while we work with your bank to finalize the deposit.